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We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, if you’re not happy with your purchase, just go through our easy self-service return process.
All returns must meet both our guidelines and our manufacturers guidelines, please review our return policy carefully.
30 DAY RETURN POLICY
1 – RMA REQUEST:
For the first 30 days after your purchase most items, you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing any of these items cannot be returned. The original labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the packaging.
If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
Items that qualified for free or discounted shipping that are being returned will have our full shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
International returns, please mark the item as “VENDOR RETURN” to avoid duties and customs.
Please allow up to four weeks to receive your refund. However, in many cases you will receive your refund much quicker. This time period includes the transit time for us to receive your return from the carrier, the time it takes us to process your return once we receive it, the time it takes the manufacturer to evaluate your return and the time it takes your bank to process our refund request. You will be notified by email once your return is processed. Elite Abrasives reserves the right to refuse return, refund and/or charge a restocking to cover manufacturer’s return policies for any product at any time.